About Us
Real people, real help, right here in the Pacific Northwest.
Our Founding Story
I've spent nearly two decades building and running IT operations for some of the fastest-growing companies in tech—AI research labs, cybersecurity firms, Fortune 500 clients. I've managed $15M+ budgets, led global teams across three continents, and guided organizations through the kind of hypergrowth where you're doubling headcount every year.
But here's what I kept noticing: the same technology best practices that help billion-dollar companies run smoothly? Small businesses need them too. The difference is, most small businesses can't afford a dedicated IT department—and the "IT guys" they do find often overcomplicate things, overcharge, or just don't show up when it matters.
I started Mercer and Valley because I wanted to take everything I've learned building systems at scale and use it where it can make a real, tangible difference—helping local business owners like you get technology that actually works, without the jargon or the overhead.
Built on Experience
A career across industries that taught us how technology works at scale—and what breaks when it's done wrong.
Leading IT Through 5x Growth
Led IT operations at a leading AI research company during explosive growth—from 600 to 3,000 employees. Built global teams, managed $15M+ budgets, and deployed AI-powered automation that transformed how support worked.
Security From the Inside Out
Worked at security-focused companies where we ran compliance audits, built threat detection systems, and created strategies that reduced vulnerabilities by 40%. Security isn't something we add later—it's where we started.
IT Across Distributed Teams
Built IT systems across properties nationwide—learning how to support teams that aren't in one office, with technology that has to work the first time, every time.
SOC 2, ISO 27001, and Beyond
Led teams through industry security certifications. We know what auditors look for and how to get your systems there without the headache.
Mercer and Valley
Bringing enterprise-level IT to the businesses that need it most—small teams who deserve reliable technology and someone who actually shows up.
What It's Like Working With Us
No Jargon, No Surprises
We communicate in plain English and price everything upfront. You'll always know what you're paying for and why.
We Learn Your Business
We take time to understand how your business actually runs—your tools, your team, your goals. That way our recommendations actually fit.
A Real Person Who Shows Up
No ticket queues. No phone trees. When something comes up, you reach someone who already knows your setup.
Who We Work With
You've got enough to worry about running your business. We work with small businesses of all kinds—teams that need reliable IT without the overhead.
Retail & Restaurants
POS systems, WiFi for customers, digital menus, and payment processing that works—even during the dinner rush.
Professional Services
Law firms, accountants, consultants—secure email, file sharing, and client management tools you can trust.
Trades & Services
Contractors, auto shops, salons—scheduling systems, invoicing, and mobile access for your team in the field.
Just Getting Started
Opening your doors and need technology from scratch? We'll set you up right the first time so you can focus on your customers, not your computers.
Growing Teams
If you're adding employees and your technology is held together with duct tape, we've seen this movie before. Let's fix it.
Ready for a Change
Outgrown your current setup or stuck with technology that's slowing you down? We'll help you switch to something better without losing a step.
Let's see if we're a good fit.
No pressure, no hard sell. Just a conversation about your business and how we might help.
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