Real people, real help, right here in the Pacific Northwest.
I've spent nearly two decades building and running IT operations for some of the fastest-growing companies in tech—AI research labs, cybersecurity firms, Fortune 500 clients. I've managed $15M+ budgets, led global teams across three continents, and guided organizations through the kind of hypergrowth where you're doubling headcount every year.
But here's what I kept noticing: the same technology best practices that help billion-dollar companies run smoothly? Small businesses need them too. The difference is, most small businesses can't afford a dedicated IT department—and the "IT guys" they do find often overcomplicate things, overcharge, or just don't show up when it matters.
I started Mercer and Valley because I wanted to take everything I've learned building systems at scale and use it where it can make a real, tangible difference—helping local business owners like you get technology that actually works, without the jargon or the overhead.
Our experience spans industries that taught us how technology really works at scale—and what breaks when it's done wrong.
We led IT operations during 5x company growth at a leading AI research company—building global teams, managing $15M+ budgets, and setting up automation that changed how support worked.
We worked at security-focused companies where we ran compliance audits, set up threat detection systems, and built strategies that reduced vulnerabilities by 40%.
We built IT systems across properties nationwide—learning how to support teams that aren't in one office, with technology that has to work the first time.
We've led teams through industry security certifications (SOC 2, ISO 27001). We know what auditors look for and how to get your systems there without the headache.
We communicate in plain English and price everything upfront. You'll always know what you're paying for and why.
We take time to understand how your business actually runs—your tools, your team, your goals. That way our recommendations actually fit.
No ticket queues. No phone trees. When something comes up, you reach someone who already knows your setup.
You've got enough to worry about running your business. We work with small businesses of all kinds—teams that need reliable IT without the overhead.
POS systems, WiFi for customers, digital menus, and payment processing that works—even during the dinner rush.
Law firms, accountants, consultants—secure email, file sharing, and client management tools you can trust.
Contractors, auto shops, salons—scheduling systems, invoicing, and mobile access for your team in the field.
Opening your doors and need technology from scratch? We'll set you up right the first time so you can focus on your customers, not your computers.
If you're adding employees and your technology is held together with duct tape, we've seen this movie before. Let's fix it.
Outgrown your current setup or stuck with technology that's slowing you down? We'll help you switch to something better without losing a step.
No pressure, no hard sell. Just a conversation about your business and how we might help.
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